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Privacy Policy

Privacy Policy

We may collect personal and non-personal information from you in various ways, including when you visit our website, make a booking, contact us, or otherwise interact with our Services.

a. Personal Information

This is information that can personally identify you. Examples include:

  • Your name

  • Email address

  • Phone number

  • Postal address

  • Payment information (e.g., credit card or banking info) when required to complete a booking

  • Other information you provide when you communicate with us (for example, your travel route, preferences, feedback)

b. Non-Personal / Anonymous Information

This is data that does not personally identify you. Examples include:

  • Browser type, device type, operating system

  • IP address

  • Pages visited and duration

  • Referring/exit pages

  • Usage analytics, clickstream data

  • Cookies and tracking technologies (see below)

2. How We Use Your Information

We use your data to:

  • Process and manage your cab bookings (communicate with you, confirm reservations, send invoices)

  • Provide, maintain, and improve our Services

  • Personalize your experience (e.g. showing you relevant offers, remembering preferences)

  • Send you service communications (booking confirmations, alerts, updates)

  • Respond to your inquiries, feedback, complaints

  • Monitor, detect, prevent fraud or misuse

  • Comply with legal obligations, resolve disputes, enforce our Terms

  • Conduct research and analytics to improve our offerings

If we wish to use your personal data for marketing or promotional purposes (e.g. sending you offers or newsletters), we will obtain your separate consent where required by law.

3. Cookies & Tracking Technologies

We (and third parties we work with) use cookies, web beacons, and similar tracking technologies to collect information and enhance user experience.

  • Cookies help us remember your preferences, and recognize returning users.

  • Analytics tools help us understand how visitors use our website (e.g. Google Analytics or similar services).

  • Third-party services (advertising networks, social media) may also use their own cookies or tracking tools when you interact with them.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect how some features of our site function.

4. How We Share Your Information

We value your privacy and will not sell your personal information to third parties. However, data may be shared in the following circumstances:

  • Service Providers / Contractors: We may share personal data with trusted third‐party service providers (e.g. payment processors, analytics firms, customer support tools) who assist us in operating our business, processing payments, or servicing you.

  • Legal Compliance & Protection: We may disclose your data when required by law, regulation, court order, or government request. We may also share when needed to protect our rights, safety, or property, or that of users or the public.

  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred (with appropriate protections) as part of the transaction.

  • With Your Consent: We may share data when you explicitly consent to it.

5. Data Security & Storage

We implement reasonable security and administrative measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and periodic security audits.

However, no method of transmission or storage is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

We will retain your personal information for as long as necessary to fulfill the purposes described here, or as required by law. After that, we will delete, anonymize, or securely archive the data.

6. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us:

Thank you for trusting Shyam Rajasthan Cabs. Your privacy is important to us, and we are committed to protecting your information.